Innisfail Chemex
Innisfail Chemex

Swimming Pool and Spa Tips

How do I retrieve a water sample from my pool?

It sounds simple enough. But in order for Innisfail Chemex to give you accurate recommendations on your pool or spa water, we must first start with a “good” sample of water.

Make sure the water has been circulating (pump running) for at least 10 hours. Go to an area of the pool that is NOT in the direct flow from the return inlet. Take a clean container and submerge the container “elbow deep” under the surface of the water. Fill the container to the top and cap.

Take the sample directly to Innisfail Chemex for a complete water analysis.

Do Not:

  • Collect the sample in unclean containers (e.g. soft drink bottles, etc)
  • Do not leave the sample in the hot car.

If you have not been to Innisfail Chemex before, take the time to record some of the critical information about your pool or spa before you go.

  • Approximate literage
  • Measure the size of the pool or spa (length and width)
  • Depth of the deepest area and the shallowest area
  • Type of pool or spa surface (e.g. concrete, pebblecrete, vinyl, fibreglass, etc)
  • Type of filter (e.g. sand, diatomaceous earth or cartridge)
  • Type and amount of chemicals you have on hand.

Pool Tip: Reasons why most problems with your pool or spa occur:

    • inferior filtration
    • ineffective circulation
    • improper water balance
    • inadequate sanitiser
    • insufficient oxidiser


Bees and wasps cooling off in your swimming pool?Bees and wasps can be frequent guests around their giant watering hole – your swimming pool. They want to cool off too just like humans.

Bees and wasps are good for our environment so don’t destroy them unless you have to.

Bees and wasps can be difficult to get rid of. Both are very territorial, so setting up a fake hive or nest away from the pool may just deter your unwanted guests. They will see the nest and move on.

Bees can be removed just by changing your landscape. Bees hate lemongrass or mint. Humans love the smell and the plants look good in your landscaping as well.

Dryer sheets, whilst they freshen up your clothes in the clothes dryer, bees just hate them. Use them as doilies under objects on the table, but remember to change them often.

Wasps can be difficult to get rid of. Wasps love raw meat. Hang a bit of leftover cheap beef in an area away from the pool. This will draw them away. If you need to, place a bucket with water and a little detergent below the meat. If the wasps fall from the meat, they will get stuck in the bucket and drown.

Remember, these creatures although annoying and they can bite, are good for us all. Try to use the hints above before you destroy them.

Contact us for further information.

Heavy rainfall messing up your pool?
Keep your pool in top condition and safe for the family after heavy rainfall.

Flooded PoolFollow our quick six steps!

  1. Check your skimmer and pump baskets and empty them if needed.
  2. Clean all the debris out of the pool to prevent staining and damage to your equipment.
  3. Supershock your pool water. This will remove the contaminants from the rain and from the water introduced into your pool. Lawn and deck water will change your pool water balance.
  4. Run the filter until the water is clear.
  5. Bring a pool test into Innisfail Chemex to make sure your water is balanced for the safety of your family. Remember flocculants won’t work properly in your pool water if your pH is too far out of balance.
  6. Don’t let anyone swim in the pool until you are sure that the pool water is safe.

Contact us for further information. 

Help! My pool has flooded….

With heavy rainfall, the flooding of your pool can be a major problem.

If the pool and surrounding area has been affected by flood waters, don’t empty the pool to give it a clean up.  The ground area may be affected as well and cause your pool to rise up out of the ground causing you far more problems than just a dirty pool.

The pool condition should be checked before you empty the pool. 

Flooding and heavy rainfall can also damage your filtration, pumps and other equipment.  Make sure your pump and skimmer baskets are also emptied out before you turn on your equipment.

Contact us for further information. 

How Can I Fix that Stain in my Pool?
How Can I Fix that Stain in my Pool?Stains are either caused by metals such as iron, copper or manganese entering the pool water or organic matter such as pigments from plants which have accumulated in the pool.
Start by making sure the pH level of your pool is between 7.2 and 7.6.

Bring your pool water sample into Innisfail Chemex to determine the type of stain you have.  Bringing in a photo of the stain may also help.

Add “All In One Stain Remover”.

If the stain is a metal based then the addition of Metal Remover is required.  All In One Stain Remover will only lift stains.  Metal Remover will remove the metals to the filter and ultimately out of the pool.

When the treatment is complete, make sure that the pH level is again between 7.2 and 7.6.

Did you know that some stains in Fibreglass pools could also be caused by Osmosis?  Should this be the cause of the stain then the use of Fibreglass Stain Remover is recommended.

Contact us for further information. 

How can I prevent algae growth in my pool?
The removal of phosphates from pool water helps prevent algae growth and enhances chemical efficiency to give you sparkling water clarity.

Phosphates are an essential nutrient for algae growth. Phosphates can be introduced into your pool water by rainwater, debris, bathers, spraying and vegetation in the pool water.

A high phosphate level in your swimming pool water can affect the ability of your sanitiser to work efficiently and this can lead to algae blooms.

By using “Phosphate Remover” in your swimming pool you are using a preventative product that controls phosphate levels, improves chemical efficiency and sanatising and also makes your water sparkle.


  • 100% organic and natural
  • Suitable for all filters
  • Ultra concentrate

How can I use Pool Chemicals safely?
Please take it Seriously

  • Always read the product label and follow directions carefully. It contains important information on the proper application, handling and storage of the compound you’re using.
  • Used correctly, water maintenance products safeguard the health of your entire family. If they’re mishandled, they can be hazardous.
  • Always brace liquids so they won’t tip while transporting them in your car. Don’t allow chemicals to stay in the car for a long period of time. Make the pool store your last stop. Unpack them as soon as you get home.
  • Always wear protective equipment (safety glasses, rubber gloves, etc) as directed on the label of the product.
  • Never allow children to handle, measure or dispense chemicals. When adding chemicals to the pool, be sure to keep containers out of reach of children and always securely close containers with the original lid following use.
  • Always open product containers in a well-ventilated area.
  • Never inhale fumes or allow products to get in your eyes, nose or mouth. When opening a product, turn your face to one side or point the container away from you. In the event of accidental contact or if product is swallowed, follow emergency advice on the product label.
  • Always use the exact dosage specified on the label.
  • Never overdose your pool or spa. Knowing your pool or spa’s exact volume will help prevent over or under-application.
  • Never add water to chemicals; always add the chemical to large amounts of water.
  • Always add different products to the pool or spa separately and in different areas.
  • Never mix any product with another (granular, tablet or liquid) before adding to the pool. An uncontrolled reaction such as fuming, fire or explosion could occur.
  • Always use care when broadcasting powdered products into the pool (especially on windy days).
  • Never smoke around chemicals. Some chemical fumes can be highly flammable, and sanitisers or oxidisers can be ignited by a lit cigarette or match.
  • Always use a separate, clean scoop for each product. Replace cap or lid securely on the proper container.
  • Never interchange measuring scoops or place wet scoops back into any chemical container.
  • Always brush off any excess and wash the area thoroughly if products come in contact with your skin or clothes.
  • Always clean up any spills as soon as they occur and dispose of the material in a safe manner. 

BioGuard: Friday Facts
The BioLab Team
Copyright © 2015 BioLab Australia, All rights reserved

How do I balance and sanitise my spa and hot tub?
Just like your pool, spas and hot tubs need to be balanced and sanitised correctly.

Innisfail Chemex Spa Chemicals allow you to create a perfect spa in three easy steps.

What could be more relaxing than owning your own spa? From winding down at the end of a long day or entertaining with friends and family, a spa can bring us lots of joy. To get the most enjoyment from your spa, you need to look after it carefully. 

That’s where the Innisfail Chemex ‘Complete Spa Care System’ comes in. In just three easy steps, you’ll be enjoying a cleaner spa with more sparkle.

In spa-speak, balancing refers to preparing the water so that the protective products you add later will work effectively.  Why is this important? 

Firstly, if your protective products aren’t working effectively, your spa can be overrun by nasty microorganisms.  Secondly, unbalanced water may be corrosive, resulting in damage to the equipment in your spa.

Also, a balanced spa should be in harmony with the human body (sharing the same pH level), which makes the water more pleasant. By adding purifiers to a well-balanced spa, effective protection against bacteria, algae and other harmful micro-organisms can take place.

Ensure your spa stays clean by regularly checking the levels of protective products in the water.  

Bring in your spa water sample to Innisfail Chemex to protect your spa and family.

How do I collect a pool or spa water sample?

Pool Sample

It sounds simple enough doesn’t it?  But in order for Innisfail Chemex to give you accurate recommendations on your pool or spa water, we must first start with a “good” water sample.

Make sure the water has been circulating (pump running) for at least 8 hours.  

Go to an area of the pool or spa that is located away from a return inlet.  

Take a clean container (preferably a water sample bottle) and submerge the container “elbow deep” under the surface of the water.  

Fill the container to the top and cap.  Take directly to Innisfail Chemex for a complete water analysis test.

Do Not:

  • Collect the sample in uncleaned containers (eg soda bottles or jam jars).
  • Leave the sample in your car.

If you have not been to Innisfail Chemex before please take a moment to record the following information: 

  • Approximate literage.
  • Measure the size of the pool or spa (length and width).
  • Depth of the deepest area.
  • Depth of the shallowest area.
  • Type of pool (fibreglass, concrete, vinyl, etc).
  • Type of filter (sand, cartridge, diatomaceous earth, glass, zelbrite)  Look at the manufacturers plate on the side of the filter for the manufacturer and model.
  • Type of salt chlorinator if installed.  Look at the control box for the manufacturer and model.
  • Type of heater if installed.  Is it gas, electric, etc.
  • Type of chemicals used (Brand and amount you have on hand).

How to clear up cloudy pool water?
Cloudy WaterOkay, so you think you have tried everything and the pool is STILL cloudy?  What can you do?  

First realise that you are not alone!  Cloudy water is one of the most common and perplexing problems in the pool. Innisfail Chemex can help you and suggest the right treatment for your pool to clear up the problem.

Understanding a little about cloudy water may help prevent its occurrence and keep your pool enjoyable day in and day out.

Basically, clouding problems are the result of poor ineffective filtration and/or circulation or product reactions with rain, dust or pollen.  Tiny particles, such as dirt, dust, pollen or bacteria are so small that they slip through the filter and return to the pool where they cloud the water.

Solving the problem means one of two thingsneed to be done – either increase the efficiency of the filter or increase the size of the particles.

First, check the filter to make sure it is operating properly and if any corrections need to be done, do them now.  Next, add a clarifier.  Clarifiers combine the small particles into larger masses that can be filtered out.  If the particles are particularly severe you will need to use a stronger clarifier.

Remember these tips for clearing up cloudy water:

  • Balance the water correctly.
  • Check the water and chlorination system.
  • Remove any algae.
  • Increase the particle size.

Is chlorine making demands on your pool?
Chlorine DemandsSlimy or slick pool walls and/or cloudy water can signal a chlorine demand problem.  High chlorine demand means your pool water is unable to keep an adequate chlorine level.

The most common causes are:

  • Improperly maintained off season pool water exposed to rain, and debris. The water becomes stagnant and collects dirt, microbes, fertilizers and lawn chemicals.
  • Low pH.  Correct your pH to and ideal of between 7.4 to 7.6 ppm.
  • Low cyanuric acid.  Correct levels because low levels allow chlorine to evaporate.

Regardless of the cause, the most important thing is to satisfy the demand quickly.  First, check the filter is working correctly. Second, bring a water test to Innisfail Chemex where a complete FREE water test can be completed.

Off Season Maintenance of Your Pool?
Off Season MaintenanceThe nights are getting cooler and your pool is being used less often!

You have spent all summer taking care of the pool; vacuuming, cleaning and adding products to keep the water safe and fun for all the family.  There is now only a few more steps to take to keep it looking good until next summer.

A pool is a large investment and to leave it unprotected will end up costing you both time and money.  The adage “pay now or pay later” has a ring of truth.  Spending a little time and money now saves you both later.

Don’t wait until the pool water goes off.  Bring in a water sample to Innisfail Chemex for a professionalcomputerised analysis.  Next, brush all the walls, vacuum the pool, clean the skimmer basket and pump basket.  Thoroughly clean your filter with our new filter cleaner.  Even in cold water, algae and bacteria can grow.  As the temperature drops, water can become corrosive.

Make sure the pump and filter (and chlorinator) run for their minimum time each day (check with your professional at Innisfail Chemex for running advice), to allow water circulation and prevent the water from stagnating.  Maintain a 1.5ppm level of chlorine to prevent bacteria build up.

At least once a month bring a pool water test into Innisfail Chemex to keep the pool clean and algae free.

Finally, if you have a pool cover, cover the pool to protect it from leaves, wind, dirt and debris. 

What can I do about insects in my pool?
No More BugsFed up with insects (particularly the biting boatman) in your pool?

NO MORE BUGS has a unique non-foaming formulation which breaks the surface tension of the pool water helping to remove insects from your swimming pool water.  The insects cannot float and they will sink to the bottom of the pool where they can be vacuumed safely away or filtered during your normal pool filtration time.


  • Is very easy to use and can be used in all types of pool finishes.
  • Is compatible with recognised sanitisers and most pool additives.
  • Will eliminate INSECTS and the bugs that “bite” from your pool water.

Please Note: This product is designed to remove insects and bugs that settle on the pool water surface. It does not act as a repellent to deter flying insects, such as wasps or other insects, from hovering around pool areas.

Which Pool Cleaner is right for my pool?
With so many pool cleaners to choose from these days, selecting the right cleaner can be quite challenging.

Suction Cleaners:

Disc suction cleaners have proven to be simple, robust and efficient cleaners over the years. They operate when the pool is turned on and the cleaner attaches to the pool’s skimmer box via the hose and moves about the pool sucking the dirt, debris, silt and sand into the skimmer basket.

New mechanical suction cleaners have entered the market and look more like a vacuum cleaner. The enhanced engineering gives a reliable and efficient cleaning performance and can often get into areas that disc cleaners have trouble with.

Robotic Cleaners:

Robotic cleaners are becoming more and more popular. They work independently from the pool filter and pump and are driven by a built-in electric motor. They use minimum energy and with energy costs rising, the energy efficient arguments attract many pool owners.

They are also truly Plug and Play machines that everyone can use. Simply plug the power cable to the wall socket, press play and the robot starts cleaning whilst you relax. They are self-contained cleaners, collecting the dirt or large debris in a filter canister making them ideal in leafy areas. 

The new 4WD cleaners are equipped with the smartest technology available today, are ultra efficient and by using the remote you can direct the cleaner at the push of a button.

For more information about pool cleaners visit this link. Also available in store at Innisfail Chemex.

Why phosphate removers and algaecides?
Phosphates usually enter the pool from products such as fertilisers and sprays. These products can be walked into the pool from freshly treated areas or can drift in when sprayed nearby. Fertilisers and sprays can be carried on the wind from long distances which is why at Innisfail Chemex we often ask if you are in an aerial spray area.

Phosphates can also come from dead skin cells, body fats and oils. This is why you should always shower and go the the toilet before entering your pool.

Phosphates can also be added directly into the pool water through various pool chemicals (for example – stain removers or metal removers). Phosphorus is part of the product and needs to be used in this form.

Phosphates are a plant nutrient and in your swimming pool water and even at low doses, it can cause algae to grow quickly if the pool water is not kept in balance. Algae can be difficult to control and the phosphates in the water make it even more difficult to treat.

Phosphate removers and algaecides are safe to handle and give excellent results when used corrrectly. Phosphate removers are not algaecides. They will not clear up green pools and they do not kill algae. If you have algae in the pool, the phosphate levels are often low because the algae feeds on phosphate and have usually consumed any phosphates that are in the pool water. 

So what is all this about phosphates and algaecides? 

You must first kill the algae that is present in the pool water. As there are many different types of algae, the correct algaecide must be used to create the best kill for the particular algae type you have. Always visit your pool shop to make sure that you are using the right algaecide.

Once the algaecide has been killed, it will release phosphates back into your pool water. This is the time to hit your pool with phosphate remover. The phosphate remover will eliminate any remaining levels of phosphate, Phosphates even at a low level can allow algae to grow even if you don’t see it in your pool water.

Available at Innisfail Chemex now! 

Contact the friendly team at Innisfail Chemex on (07) 4061 4990. We are based at 116 Edith Street, Innisfail QLD 4860, or email.

NOTE: This information is provided to assist customers of Innisfail Chemex. This information is believed to be accurate, but Innisfail Chemex gives no warranty, express or implied, with respect to such information and disclaims any responsibility or liability whatsoever in connection with the information supplied.


Innisfail Chemex


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